Label 24x7 Technical Support for Your Customers
Private Label Hosting Support Plans
Order one of our Reseller Hosting Plans.
Number of Customers Supported
Price / Month + $ 25 Setup Fee
* Number of
customers supported based on total number available for plan.
** Number of
customers hosted on unlimited domain reseller plans are examples
based on average usage levels. Since our advanced
plans offer unlimited domains, your support price will be based
on the actual number of domains hosted under your reseller plan.
Additional Domains Supported
month per domain
- available in 5 domain packs.
Order one of our Reseller Hosting Plans.
MegaHostPlans Customers only.
You must already have
a reseller hosting plan with MagaHostPlans to order our private
We can be your dedicated around the
clock support department.
One of the biggest challenges for companies starting out in the web hosting
reseller business, is If a customer has a problem while you are sleeping, on
vacation, or simply away from your desk, who will be there to solve their
problems? With our private label tech support solution our support staff
will set up a trouble ticket system on your website, monitor it 24 hours a day,
7 days per week, 365 days per year, and answer your customer's questions,
identifying themselves as your in-house, round the clock, support staff. -
No vacations, no sick days, no sleep.
Primary Support - There
is no substitute for the personal attention that you can give to your customers,
but we can provide a safety net that lets you breathe a little easier. If
you aren't tech savvy, we can answer the tough questions that you just can't
answer by yourself, or take care of the common questions that customers ask,
like setting up e-mail, logging into control panels, etc... so that you can
concentrate on building your business.
Label - Our technicians
will answer all questions in your company name, and will never mention
MegaHostPlans to your customers. We maintain a database of information
about your company's practices, and services, and will answer with information
that is unique to the way that you run your business.
- Prices start at $0.00
per month to add on a fully private label support staff to your MHP-05K plan, so
even the smallest of resellers can provide round the clock support for their
customers. As you grow, each additional customer we support for you
is only $0.00 per month.
Speaking - Our support
technicians are experienced hosting experts that speak English as their first
language. Many companies that offer support to your customers are using
overseas support staff, usually based in India. With overseas support,
language becomes a barrier, since English is not their first language, and many
customers resent receiving support from overseas. English speaking
technicians are an advantage because they can understand the questions that your
customers have, and can respond in well written complete responses that your
customers will understand.
level of support you receive directly from MegaHostPlans -
The same support staff that is in
charge of maintaining our servers, and supporting our customers will be
supporting your end customers. This means that if your customer needs
assistance or has a technical problem with their site, our staff will be able to
solve it. This dramatically reduces the time to solve problems because
your customer can have his technical problems taken care of without your
Control - Track your
customer's support requests, from submission to resolution. You will have
full administrator access to your private help desk, and will have a full record
of all support questions and responses, so you can make sure that your customers
are getting the quality of support they need. You can answer any support
requests yourself, set up as many of your own users and support departments as
you need, or have our staff handle them all for you. It's completely up to
you how much of the support we provide.
As your business grows,
you can simply order support for additional domains with no limit to the number
of domains supported.
You must have a help
desk, to track customer support requests, from the first question to
the resolution. We can support your customers using the
following help desk software.
Supported desks include
Support Logic (Free to install through Fanstastico), Perl
Desk ($69 & Up), and
Kayako eSupport (Leased versions from $14.95 / month -
Kayako hosted version is not compatible).
Which help desk
software should I choose?
Most Popular Free Desk:
If cost is your primary concern you should choose the
Support Logic help desk, as it is freely distributed, and
can be quickly installed using the Fantastico script installer.
It is one of several ticketing systems that is pre-installed and
available to both you and your customers. It has powerful
support tracking capabilities, and is an excellent choice for the
Most popular Commercial
If having a top of the line help desk is your primary need, then you
may want to consider
Kayako eSupport. It has an integrated
Knowledgebase, download manager, interactive troubleshooter
capabilities and much more. The cost of this help desk can be
outweighed by the reduction in support that is required since the
software helps to solve customer questions before they submit a new
Kayako leased or owned full version (Not Lite) must be purchased
directly from Kayako website.
Support Logic Help
Please note, that this is a static
demo, where adding, editing or deleting any data has been
Following is a list of
some of the common issues that your customers may need assistance
with. Our trained support staff can take care of these issues
and many more.
Apache and server
Site oriented IP
URL blocking and
Basic Secure Cert
configurations for log analyzing programs like webalizer,
extension issues per domain:
FrontPage extensions on problematic domains
Secure forms issues
Disabling Shell access
Common database and
MySQL issues, including:
from CGI scripts
Allowing or denying
grant permissions from local or remote locations
Managing the mysql
connections among various virtual-hosts
through mysql.sock issue
issues with my.cnf and internal mysql database
Mysql table and
Common shopping cart
configuration problems, including:
administration of hosting platforms including:
CPANEL control panel functions
CPANEL / WHM
DNS related issues,
Modifying MX. A and
CNAME records for domain Zones
Name resolution problems
related issues, including:
relay denied issues
Email Client Setup
Email filter issues
with Procmail and .forward
Common FTP related
FTP virtual hosting
Backup retrieval and
retrieval and restoration.
retrieval and restoration.
Support tickets are answered in the quickest time possible depending
upon the current load of our support department. 95% of
complex issues are resolved within 4 hours, while simple requests
are typically resolved within an hour. Issues that require in
depth research, or advanced re-configuration may take longer.